WASHINGTON, D.C. -- Three weeks into the largest overhaul of the nation's health care system and the online marketplace is in need of some TLC.
President Barack Obama addressed the country Monday, saying, “We are doing everything we can possibly do to get the website running better, faster, sooner. We've got people working overtime, 24/7, to boost capacity and address the problems.”
Thus far, healthcare.gov has been visited close to 20 million times. However, the difficulties and delays at the federal health care exchange have been widespread since it launched October 1st.
Delaware resident Janice Baker said, “Like many consumers out there, it took me a number of frustrating attempts before I could apply and select my plan.”
She eventually was able to apply and receive insurance through the federal marketplace.
As a result of such obstacles, opponents have called on Health and Human Services Secretary Kathleen Sebelius to resign. They also argue this is further indication that the Obama administration's plan is set to fail.
New York's senior senator disagrees.
Senator Charles Schumer said, “This is a serious problem. People are being brought to responsibility. I think it's got to be fixed and fixed quickly. But I don't think it's an indication of the strength of the underlying program.”
That's exactly what the President doesn't want people to forget.
“Let me remind everybody that the Affordable Care Act is not just a website. We did not wage this long contentious battle just over a website,” he said. “We waged this battle to make sure that millions of Americans, in the wealthiest nation on earth, finally have the same chance to get the same security of affordable quality health care as anybody else.”
In addition to the web site linked below, you can also sign up by phone or in person.
The president also guaranteed that if you are someone who has tried to search the marketplace and failed to get through, you will be directly contacted with a specific recommendation at some point in the future.